Chapter 1 Etiquette for Business 商务礼仪.
Unit 1 Business Food(Western Food) 商务用餐(西餐)
Unit 2 Business Dressing 商务着装
Unit 3 Business Girls 商务赠礼
Chapter 2 Business Calls 商务电话
Unit 1 Making and Receiving Business Calls 接打商务电话
Unit 2 Leaving Business Message 留商务口信
Unit 3 Ring Back 回电话
Unit 4 Dealing With the Urgent Call 处理紧急电话
Unit 5 Dealing With the Complaining Call 处理投诉电话
Chapter 3 Business Visiting 商务拜访
Unit 1 Making an Invitation 邀请访问
Unit 2 Accepting an Invitation 接受邀请
Unit 3 Preparing a Business Visit 商务拜访的准备
Unit 4 Visiting a Customer 拜访客户..
Unit 5 Thanking for Reception 感谢在停留期间的款待
Chapter 4 Business Reception 商务接待
Unit 1 Setting upon Agenda 日程安排
Unit 2 Making Accommodation 住宿安排
.Unit 3 Meeting Customers 会见客户
Unit 4 Visiting Plants 参观工厂
Unit 5 Arranging Recreation Activities 安排娱乐活动
Unit 6 Seeing Off 送别
Chapter 5 Business Negotiation 商务谈判
Unit 1 Seeking Business Possibility 寻找贸易机会
Unit 2 Promoting Sales 促进
Unit 3 Asking for Deferred Payments 要求延期付款
Unit 4 Handling Claims 处理索赔
Unit 5 Declining Politely 婉拒...